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CyberSmart

SafeTow Planner Support

SafeTow Planner is a trailer load-planning app for bumper-pull trailers. If you need help with setup, app behavior, bug reports, or general support, use the contact details below.

Contact

What to include in a support request

  • Your device model
  • Your iOS version
  • The app version
  • A short description of the issue
  • Steps to reproduce it
  • Screenshots, if relevant

Support scope

  • App installation or launch issues
  • Questions about using Tow Vehicle, Trailer, Layout, and Validate features
  • Bug reports and incorrect calculations caused by data entry or app behavior
  • General product feedback

Important note

SafeTow Planner is a planning aid only. It does not provide legal, engineering, or professional certification. Always confirm final loaded trailer weight and tongue weight on a certified scale and follow manufacturer ratings, hitch labels, and applicable laws.

Frequently Asked Questions

What trailers does SafeTow Planner support?

SafeTow Planner is intended for bumper-pull trailers using receiver-hitch setups. Fifth-wheel and gooseneck setups are outside the app's model.

Does SafeTow Planner store my data online?

The app stores your profiles and load plans locally on your device for app functionality. See the Privacy Policy for details.

How do I know if my final setup is safe?

Use the app for planning, then verify your final loaded trailer weight and tongue weight on a certified scale before travel.